help

About unauthorized login measures

In order to provide our customers with a safe service, we are taking measures to prevent unauthorized logins and use of services, as well as asking for their own measures.

Here are some of the things you can do on your own:

  • Measure 1: Strict management of e-mail address and password and regular change of password
    • ・ Please do not compose a simple string such as 12345678 or abcdefge, your name, phone number or date of birth.
    • ・ It is difficult to guess by a third party by giving a certain length and complexity such as a combination of 8 or more alphanumeric characters. In addition, setting a password different from other services and services will further improve security.
    • ※ If you find unauthorized use of your credit card, please contact your credit card company first.
  • Countermeasure 2: Enhance terminal security
    • Computer viruses that steal information and operations from mobile devices such as PCs and smartphones are increasing.
      It is recommended to strengthen the security of the terminal used, such as the introduction of security software.

If you have trouble with login

In the case of performing member registration again

  • ・ If you have been registered as a member in the past and re-register using another address, you can not transfer information, such as transferring points.
    On your note,Register againPlease proceed to

About registration / change / deletion of member information

  • ・ Change of member information, deletion of registration can be set in My Page.
  • ※ If you are logged in, you can correct the information from the link below.
  • ・ Change of member registrationHerePlease click on the.
  • ・ Deletion of member information (withdrawal)HerePlease click on the.

About e-mail magazine

  • Changing email address and deleting registration can be set in My Page.
  • ・ I want to change my e-mail address
    If you want to change your email addressE-mail address changeYou can change the address more.
  • ・ I want to cancel e-mail magazine
    You can not stop mail magazine delivery from My Page. Mail magazine registration pageE-mail magazine cancellationYou can delete registered content more

About Komaki point

  • ・ We grant 1% of purchased commodity price (tax-excluded) as Komaki point.
    Komaki Point can be used for shopping after 20 days from the date of grant.
    The current cumulative number of points and history areMy pageYou can check from.
  • ·For more informationKomaki Point Terms of UsePlease refer to.

About Komaki's security standards

In our mall, we have set up our own "reliability standard" so that customers can shop with confidence. For more informationPC is hereSmartphone is thisplease look at.

About payment method

For shopping at this mall, you can choose from credit card payment, bank transfer, cash on delivery payment method.
※ Depending on the store, you may not be able to choose credit card payment. For details, please contact the store you purchase directly.
※ If you are using Two-Tone di / ATM next month payment (Paidy)Hereplease look at.

About returned goods / exchange

  • As for the returned goods / exchange, the correspondence varies depending on the shop you purchased, so please contact the shop you purchased directly.
    Please refer to the email sent to you at the time of your order for how to contact each store.

Regarding order confirmation and past purchase history

Order confirmation and past purchase history are on My PagePurchase history listYou can see from (Komaki members only).

If you are a non-member, refer to the email delivered at the time of purchase, and if you have any questions,Inquiry pagePlease contact us.

      
  • ※ From the store side, the status of purchase history will be changed or deleted if cancellation / return processing of your order is completed.
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  • ※ If you received an email with the subject "Confirmation of order details (automatic delivery email)", your order is accepted, so please wait for a while before the purchase history is reflected.

I do not receive an email

Komaki! / Brak! And when mail does not arrive from the store where you purchased the product, mail reception may be blocked due to the settings of your device or mail.
In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.

About ordering from PC

  • Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

Regarding orders from mobile phones

  • The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions. Please change the settings so that you can receive mail from "@ bramo.jp".
    ※ If you use the au email address (@ ezweb.ne.jp), Set the spam filter to "Spoofing regulation: Regulate (Low)".
    In addition, please confirm the setting method for each mobile phone company from the link at the bottom of this page.

Regarding the telephone number when ordering

  • If the store can not reach you by email, we may contact you by phone.
    When ordering from this mall, please be sure to use a number that can be reached during the day.
  • ※ Settings for each mobile phone company are as follows.


  • If the problem persists even after confirming the above,"Komaki! Customer support" Until Please contact us.

    Inquiry about price and product

    • For inquiries regarding prices and products, please inquire at each shop. In addition, the question to the whole mall,Inquiry formI will accept more
    • Please specify the order ID when inquiring about products that have already been ordered.

    Inquiry about other stores

    • For questions about other stores, please contact each store directly from the contact details listed on the store details page.

    Other mall comments, questions, inquiries

    • Other Opinions, Questions, and Inquiries about the MallInquiry pagePlease contact us.