In our shop, we will always send you a confirmation email of your order from the customer in charge of our shop [info@kyoto-komaki.co.jp] within the next day of your order.
Regardless of the free e-mail address, since there is a possibility that the contact from us is judged as spam by the server side by security enhancement etc by the provider, we apologize for your inconvenience, but [kyoto-komaki.co Please set to receive .jp].
We can not know the delivery status of the emails to our customers here, so if you do not receive the emails, we are very sorry, but with other email addresses [info@kyoto-komaki.co.jp] (after 19:00 We will reply to you the next business day.) Or contact us by phone [075-641-3988].
All inquiries will be sent within 24 hours, so please contact us if you do not receive it within 24 hours.
In addition, if it is the same e-mail, it may not be received for the same reason, so you are sure to contact us by phone.
The telephone reception time is from 10:00 to 19:00. If it is overtime, please call us again during business hours.