About inquiry

Most of the items in our shop will be one point, so depending on the timing of your inquiry, other customers may have purchased the item and may be out of stock. In that case, please note that we can not prepare the product. If you are in a hurry please call us.

When you make an inquiry by e-mail, we will send you the product name, product number, and content of the inquiry, and we will reply to the address you sent.

In our shop, we will always send you a confirmation email of your order from the customer in charge of our shop [info@kyoto-komaki.co.jp] within the next day of your order.
Regardless of the free e-mail address, since there is a possibility that the contact from us is judged as spam by the server side by security enhancement etc by the provider, we apologize for your inconvenience, but [kyoto-komaki.co Please set to receive .jp].

We can not know the delivery status of the emails to our customers here, so if you do not receive the emails, we are very sorry, but with other email addresses [info@kyoto-komaki.co.jp] (after 19:00 We will reply to you the next business day.) Or contact us by phone [075-641-3988].

All inquiries will be sent within 24 hours, so please contact us if you do not receive it within 24 hours.
In addition, if it is the same e-mail, it may not be received for the same reason, so you are sure to contact us by phone.

The telephone reception time is from 10:00 to 19:00. If it is overtime, please call us again during business hours.